FAQs

General

• Background Screening for Faith-based Organizations

  Background screening can help make your ministry a safer place. For information on background screening services, please refer to our Resource page.

Agency

• How do I find out who my agent is?

  This information is found on both your policy declarations page in the upper right-hand corner and on your invoice.

• How do I locate an agency representing Mennonite Mutual?

  Our website page contains a LOCATE AN AGENT link that when clicked on gives the ability to enter a zip code and returns a list of agencies within the area.

Billing

• How do I make a payment?

  By mail or credit card payment.  Please contact Mennonite Mutual to make a credit card payment 330-682-2986.

• What are the payment options?

  Annual, semi-annual, quarterly or monthly.  Monthly is only available through automatic transfer of funds.

• What if my payment is late?

  If your payment isn’t received by the due date, you will receive a letter notifying you that your bill is past due.  If your payment still isn’t received by the cancellation date indicated on the letter, your insurance policy will be cancelled. There will be a fee charged to reactivate the policy.

• Are there any benefits to paying electronically?

  Yes. There are no installment fees and the option of a monthly payment plan is offered.

• I have multiple policies due.  Do I need to send in separate payments with each invoice?

  You can send in one payment but please remember to include the payment stub for each policy.

Claims

• How should I report a claim?

  Please contact your agent immediately.

• What should I do in the event of an after-hours claims emergency?

  In the event of an after-hours claims emergency, contact the Claims Department at Mennonite Mutual Insurance Company directly at (330) 682-2986 and press 2 for claims. You can also submit a claim via email at claims@mennonitemutual.com

• I don’t think my loss will exceed my deductible.  Should I still file a claim?

  It is a good idea to report a claim promptly.  Sometimes minor accidents can quickly turn into more.

• How long will it take handle my claim?

  Every claim is unique. The length of time it takes to resolve each one depends primarily on the type of claim.

• What if I don’t have all the information about my loss? Should I wait to file a claim?

  No. Please contact your agent immediately when a loss occurs.

• What will happen after I submit a claim?

  An adjuster will be assigned to your claim who will contact you to answer questions and collect any additional information that is needed.